Speaking Topic Details

Introduction

Building and maintaining trust is not always an easy or clear path and yet it is crucial to everything.  You may wonder: “Did you hear what I meant to say?” Experts say that 70% of what is said is misinterpreted and changed by the person on the receiving end, making it very important to know how to communicate clearly, concisely, and effectively. Communication is everything and it supports success when understood fully, including what to focus on and utilize in conversations.

In this presentation, participants learn the differences between listening and hearing, how to use language to influence positive change, and how to cause a wide range of effects with new tools. They learn how to make accountable requests and agreements, how to recognize when and how trust is broken and what to do to mend it, how to transform frustrations, and leverage encouragement strategies. Combined, this leads to improved teamwork, morale, and trust.

Areas Covered in this Topic

• Reading and Responding to Verbal and Non-Verbal Cues
• Behaviors That Build Trust and How to Strengthen Them
• Reasons and Guidelines for Speaking
• Flexible Listening
• Entrainment and Empathy
• Giving and Receiving Feedback
• Encouragement Strategies

Why Should You Attend?

Most people don’t realize when they are thinking or speaking in ways that demoralize, confuse, or offend. You may be one of them and would like to gain awareness and strategies for noticing and transforming your communications to create more positive and encouraging relationships and effects. You may have people in your life and work who need this. You are important to those you lead and those connected to you. If you suspect that improving your communication skills or that of others, and by learning new concepts and tools, all while gaining confidence in applying them, you will improve relationships and results, then this topic is for you.

Who Will Benefit?

This topic most benefits:

• Anyone committed to understand and acquire greater awareness and a larger repertoire of responses when communicating with others or helping those they lead to learn the same.
• Those who want to learn specific systemic shifts needed in thought and behaviors so that effective support of people is made clear, easy to implement, and sustainable over time.
• Those who want a common language, concepts and tools for creating trust and teamwork.
• Those who want to build healthy interpersonal skills so discouragement, struggles, and stress are greatly reduced.
• VP and C-Suite Executives, Directors (in, but not limited to, Operations, HR, DEI, Technology, Agile or Digital Transformation)
• Leaders in Corporate, Education, Government, Non-Profit, Society, etc. – where development of people is priority)
• Mental Health and Wellness Practitioners
• Supervisors, Managers and Team Leads
• Leaders Involved in Mergers and Acquisitions