Communication skills really come in handy when we want to shift from being reactive to being proactive and responsive.
Graphic Designer Erin: These tools have helped me tremendously. Finding ways to communicate better, to help others communicate better ,has been a big breakthrough for me. My personal worst habit, I think one of which has been knee-jerk reactions, like defending myself and obviously something was wrong. I did something wrong. Or the other person did something wrong and I I just react, react, react, react. Yeah the tools come in handy. Yeah, tools definitely come in handy.