Dec 8, 2024
Culture training is delivered in an immersive process so that what’s learned can be applied in real-life scenarios.
SRVP: We’ll do this through different training sessions, through some coaching, and some role modeling.
ADO: Dialogue tool I think is something probably that I would walk away today and use tomorrow.
Judy: So would one of you guys like to do it with her, and I’ll guide you through it? So she’s going to tell you some stuff and um you’re going to practice being the receiver.
ADO: We we go through the process of these these techniques that we haven’t inherently been taught in our life.
Judy: So you’re going to be the person that’s that’s venting okay?
ADO: Sometimes our behaviors, we’ve been, while we think we’ve been helpful to people, we’ve actually been causing or exacerbating some negative behaviors.
Judy: When you’re really saying you need to vent what you’re really saying is I need support and encouragement and that’s why this venting is different than what we really think of as venting; which is I want to complain.
SRVP: We’ll do this through different training sessions, through some coaching, and some role modeling.
Judy: I’m going to practice this so you’re both going to be doing it okay? So first she’s going to be the one making making the request, and you’re going to be the one giving the response.
ADO: I’ve already begin using some of these tools in my professional life.
ADO: I don’t like it when you don’t let me know you’re not going to be into work. What I most want is trust and good communication with you. What I want is for you to send me a calendar invite when you’re going to have a schedules PTO day. Are you willing?
ADO: People generally don’t just do things for no reasons right? And so if we can better understand the action behind the behavior maybe we can make it a better place for people.
Judy: So now what you’re going to do is you’re going to play the role of Henry and she’s going to practice the redirect of this mistaken goal. So remember this mistaken goal is don’t coax or caretake. Don’t advise. Don’t treat fragile. So you’ve got to watch your tone of voice, body language. Did you see how I was kind of matter-of-fact? I didn’t buy into the whole you know, ‘I’m pathetic.’
ADO: It’s step by step what to do and then you do have the opportunity to practice that because it’s not always as as easy as it may first seem, but then you get the the actual practical application of it in real life.
