Importance of a Systems Approach

“I’m Kevin Shrake and I’m the Executive Vice President, Chief Operating Officer of MDR. I believe very very strongly in that human system approach that you have, that the engagement of the people is what creates the end point and it also what creates the sustainability. People they don’t think it’s possible to do a financial turnaround and improve employee satisfaction and customer satisfaction at the same time and that’s wrong. The reason that you need this expert help I think is even if you have the skills and the ability and the mindset to do this is too much. Second problem is, we don’t know everything and I really enjoy connecting with outside experts like you who bring a totally different perspective and a structure to what it is that we want to accomplish.”